Vince's Village Cobbler Operating Policy

Cleaning

  • May cause all material types to become tender, stiff, brittle and may cause some buckling and peeling

  • Shrinkage of all material types is unpredictable and may occur

  • Changes in shades or top finish may occur on all material types

  • Insect bites and scars on leather skins, which were covered over by the manufacturer,could show afterward

  • Breaks and skin lines may become more apparent

  • Unevenly matched skins are common and may appear more uneven post-cleaning

  • May cause bleeding on all material types, which in turn, causes a change of color

  • May cause hardware pieces to bleed onto all material types and may stain material

  • Color from polishing/touch-up work may rub onto clothing due to excessive friction

  • Any preexisting natural or metallic embossing on your item (brand logo, monograms,initials, etc) may fade or no longer be visible after cleaning

Dyeing

  • We cannot guarantee that the color will match exactly to the given swatch

  • Certain imperfections in the construction of the item may become visible after the item is dyed

  • The dyed color will look different when viewed in different types of lighting

  • Pleats, bows, rhinestones and embellishments may not dye the same color as the satin

  • If the item is worn in the rain or comes in contact with water the color may come off and/or bleed onto a material

Shoe Stretching

  • ​May cause some wrinkling, buckling and peeling

  • Slight changes in shades or top finish may occur on all material types

  • Stretching the width may or may not give you more room in the length

  • Stretching may cause some imperfections on the innersole and/or lining

Shoe Repair/ Bag Repair/ Accessories/ Garments

  • ALL PROCEDURES ARE FINAL SALE. All work performed cannot be undone and returned back to its original state

  • Project completion time-frames are estimates and not guarantees as to when an order will be ready

  • We cannot guarantee that all services performed (repairs, cleaning, alterations, dying, stretching, etc) will meet item(s) original condition but we always do our best. We exercise utmost care in processing all items entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual item.

Storage/ Unclaimed

  • After one (1) month from the completion date, items not picked-up are sent to storage, for a fee of $5 per month for up to six (6) months

  • After six (6) months in storage, items are disposed of at our own discretion

Returns/ Refunds

  • There are NO REFUNDS on any/all repairs, cleaning, alterations, dyeing, stretching, etc. ALL PROCEDURES ARE FINAL SALE. All work performed cannot be undone and returned back to its original state

  • It is the customer’s responsibility to check their claim ticket/receipt for any discrepancies.

  • Store must be alerted within 24 hours of ticket issue date/time for any customer requests for changes to item(s)

  • Unused retail items in undamaged, original packaging can be returned for STORE CREDIT ONLY within 7 days of purchase

  • Items returned to re-stretch must be within two (2) weeks from dated pick-up

Payments

  • A 50% deposit is required for all repairs - In Store

  • All repairs must be prepaid in order for work to commence - Mail-In’s & Pick-ups

  • Specialty repairs such as replicating parts, complete resoling/refurbishing, dyeing, rush orders and alterations require full payment before we can proceed with the work - All channels

  • We must retain a picture of your government-issued photo ID if you do not have your original repair tag, for pick-up orders paid online, for payment with a gift card/certificate, and/or if the credit card for payment doesn’t match the account information

  • Gift Certificates are valid only until the expiration date stated on the front of the certificate

Mail-in Repair Service (Domestic and Worldwide)

  • Your mail-in item(s) must be packaged carefully and a copy of your repair estimate must be included. If you are not able to print your estimate, you can simply just include your estimate number with the item(s). If the estimate number or contact information is missing, it will cause delay with your repair

  • We highly recommend shipping by insured traceable means, such as UPS or insured mail

  • Irreparable items and/or items you choose not to repair will be mailed back at the customer’s expense

Shipping (Damage or Loss)

  • Vince's Village Cobbler is not liable for any items and/or retail products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim

  • Vince's Village Cobbler is not liable for packages damaged or lost by mailing carriers

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